Thursday, February 09, 2012
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E-Commerce Systems

Brochure websites can make a surprisingly big difference to your top line, but e-commerce is where the action is. With more and more people getting comfortable with online purchasing, e-commerce has become the big growth area in retail.

You've got various options concerning the set-up of your e-commerce site. I've briefly outlined below the three methods I employ. If you want to discuss an e-commerce site with me then get in touch and I can flesh them out for you.



1. Low Volume Sales - Low Setup Costs - Paypal / Google Checkout System

You can easily and inexpensively start off small with a Paypal or Google Checkout based solution. This route doesn't require having a merchant account or using a Payment Services Provider, it suits businesses that are expecting very low volumes of online sales.

A good example would be professional photographer who may occasionally sell the odd print. He or she could add 'Buy Now' buttons to their portfolio shots just in case somebody fancies one.

The user is passed across to a secure Paypal or Google Checkout page, where they can enter their username and password, then confirm the purchase. You can include a standard shipping fee within the price, and make your terms and conditions available on your own site.

As the site owner, you would be informed of any purchases, delivery addresses and the purchaser's contact details via the payment provider. Security measures are all taken care of at their end.

In techie terms, all that is happening is that you are passing your user across to the payment provider's URL, with the encrypted purchase details appended at the end. You can do it for individual items or you can include a simple Javascript cart on the front end. Similarly, if your site is a Flash site, a simple cart can be set up or items can be bought one at a time.

Disadvantages of using services like Paypal are that the rate you are charged for processing the transaction is relatively high (3% of the value of the transaction). For this reason, it may be worth thinking about one of the other options if you have low sales volume but high sales value.

2. Joomla & Wordpress E-commerce Integration - Low to Mid Volumes

This option is for those with existing businesses who are running a brochure site powered by either Joomla! or Wordpress, and want to start selling online.

In such a case, the chances are that you wouldn't want the e-shop to suddenly be the main focus of your site, as presumably you already have an existing bricks and mortar business (or you wouldn't already have a website!). You could integrate your new store into your current CMS website, and have it styled so that it blends in with the existing design.

You would use the existing administration back-end to manage the online shop, meaning that your own learning curve will be shallower, as you will already be familiar with the interface.

The installation could be integrated with your Payment Services Provider (who would route the funds through to your merchant account), in one of two ways.

The first uses forms, is simple to implement, but is not quite as slick and seamless to the end user. The second uses server-to-server integration, with the customer never leaving your site.

For Joomla! powered sites the clear favourite for the shop and cart is Virtuemart. With Wordpress sites you have more than one likely candidate, the choice would depend on your budget and the amount of support / customisation you anticipate.

Joomla! Virtuemart Backend
Joomla! Virtuemart Backend

3. Magento E-Commerce - Medium to High Sales Volume

Now we're in serious e-commerce territory. Magento is already big, and it's going to get a lot bigger. Magento means Enterprise Level e-commerce on a SME budget.

The business model behind Magento has contributed to it's popularity. The company behind it, Varien, offers it's services to major e-tailers at major rates - but they release the product as an Open Source platform for nothing. For customers that want an out-of-the-box online store without complicated customisation, they can have a Magento installation at a very reasonable rate.

Magento offers a flexible, feature rich platform with a powerful array of marketing and search engine optimisation tools. The interface (i.e. the back-end administration) is intuitive, meaning you can hit the ground running and get to grips with it easily. It is extensible, and there is a thriving online community for modules and plug-ins - particularly extensions for integration with payment providers and shipping companies. There are also many excellent themes.

Front-end features which the customer sees;

  • Filters and searches, enabling customers to find the products they want quickly.
  • Ability to sort products by price, colour - or any other administrator defined attribute.
  • Dedicated sections and pages for promotions.
  • Product comparison options, view related products.
  • Customer reviews of products.
  • Sophisticated cart and check-out process.

Back-end features for the administrator;

  • Up-sell and cross-sell capabilities.
  • Easy to use customer e-mail and newsletter options.
  • At-a-glance webstore activities summary on dashboard.
  • Powerful order management system.
  • Invoices, credits and shipment reports.
  • Intuitive catalogue management tools.

In summary, it's The Bomb. I'd be delighted to quote on a Magento project, get in touch on 07717 324 345 and we'll take it from there.

Magento Backend
Magento Backend
Magento Backend

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